Premium Billing

Mangrove has over 20 years of experience administering Retiree and Leave of Absence premium billing. We provide your retirees and LOA employees with first-class customer service, while allowing you to reallocate your internal resources. Your employee data will be treated with the utmost confidentiality as we consistently administer your benefits within the established parameters.

Mangrove handles all aspects related to Premium Billing:

• Notification of eligibility to continue on a self-pay basis
• Open enrollment
• Billing and collection and remittance of premiums
  • Confirmation of payments entered into the system
  • Retiree/participant premium collection via lock box
  • Transmit eligibility data to client or insurance vendor (optional)
  • Pay vendor premiums (optional)
• Online reporting and record keeping
  • Termination, status and carrier reports
  • Administrative fee report
  • Funds collected report
  • Document archiving
• Notices and Letters
  • Announcement letter – administrative change letter with payment coupons
  • Late payment or underpayment letter
  • Cancellation letters – failure to make regular payment
  • Open enrollment letters
  • Premium change letter with new coupons
• Eligibly file transmission
• Termination of coverage